Broadband should be a simple technology. Plug in your router, enter the username and password provided by your ISP and hey presto. Yeah Right!

Many people have problems with their Broadband connections at some point. Most people expect to get a 24 Mbps download speed as this is the connection they think they are paying for and then don't understand why they are only getting 3-4 Mbps.

There are still some ISP's that do have reasonably good customer support services available to their customers but there are a good few that seem like they don't even want to speak to you after they have taken your money and tightly bound you into a 12-18 month contract. This leaves getting good advice on fixing or getting the best out of your connection very hard. The real problems come when your chosen ISP has not properly trained it's staff to any great standard. Either this or their first line of customer support is based in Asia to save money on staffing costs, causing inevitable language difficulties.

The sad fact in all this is that the majority of problems that I see have been relatively simple to fix with no more than a small amount of knowledge and a few tweaks to home telephone wiring. The unfortunate fact is that a lot of the rest of the problems are just not fixable, if you only have a telephone line capable of giving you 5 Mbps then there is pretty much nothing that can be done about it.

Herein lies the problem. It is very difficult for ISP support staff to explain to somebody over the phone how to tweak their telephone line to fix problems or how to troubleshoot basic networking problems when you probably don't understand what information they want from you, how to find this information or the terminology they are using.

Hence the reason for the site. It is aimed at the average home user to try to explain how things work and gives some simple steps to take when troubleshooting today's Broadband problems. It certainly will not help with all problems under the sun but at least this will give you a head start in understanding the information that you need to get things tuned at your end and some of the problems that will need to be reported to your ISP.

Please be advised, this is a beginners guide to solve some of the more simpler problems experienced and it is based around ADSL technologies. For more advanced problem finding solutions or if looking for information on different technologies like Cable I would advise taking a look through the links provided on the left of the page, in particular, which has an excellent forum where you will be able to find help.

How Does It Work?

How does it all work?If you want to know the basic facts on how ADSL works including explanations of some of the commonly used terms needed when troubleshooting your Internet connection problems follow this link. Here you will find an idiot guide to how your Broadband connection works.

Who's Involved?

Who's involved in providing my connection?Who's responsible for the problems? This is the big question as everybody wants to know who they can blame! Is it the ISP, BT or it your fault? Your Internet connection is provided by different companies running through different networks so who does what? This simple guide gives you the basic's on the route between you and the Internet.

Optimise Your Wiring

Optimise your wiringThere are simple pieces of advice that can be followed to help get the best out of your telephone line. With these easy tweaks it may be possible to prize that little extra speed or some illusive stability from your line. Here you will find a guide that will explain what is happening and how you can get the best out of what you've got.


MicrofiltersMicrofilters are the small devices that need to be used to separate the telephone voice signal from the ADSL signal. These are very important and the way you have them set up can cause problems to your surfing. Follow this link to find some more information on these little devices and see how you should use them correctly to filter your telephone line.

Troubleshooting Your Broadband Problems

TroubleshootingMost ADSL Broadband related problems are quite common and although the average home user will not understand why certain things are happening this is usually because people are not used to the kind of problems that Broadband, and the way it is deployed by the Wholesale providers in this country, bring up. As with all problems usually a little knowledge in how the different technologies are deployed helps to understand why problems arise and how you can try to solve them. Take a look at this page to find information on some of the more common ADSL problems you may see.

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If you feel anything on this site is misrepresented or inaccurate please let me know.

Thank You to those that already have, your input is appreciated and most welcome.